The effect of a longitudinal curriculum teaching pediatric residents patient- and family-centered care (PFCC) on physician ‘centeredness’ and patient satisfaction
Principal Investigator: Keith Mann, MD
Children’s Mercy Hospital, Kansas City, MO
Overview: Health professionals across all disciplines and in all care environments have the opportunity to advance the practice of patient-and family-centered care. They do so by welcoming patients and families as partners in care; acknowledging patient and family expertise and strengths, encouraging their input, and acknowledging the value of their observations and perceptions. Through teaching the patient and family centered care model in our residency program through a longitudinal curriculum, we believe that residents will develop a set of skills and behaviors that allow for better collaborative relationships to form with families.
The curriculum begins during orientation. This year, family members were introduced in their innovative role as educators and recognized as members of the health care team. They met residents over lunch and discussed their experiences as a parent or grandparent of a child in our health care system. The evaluations were overwhelmingly positive and we look forward to many years of collaboration with these families. In addition, the interns completed their initial Patient Practitioner Orientation Scale (PPOS) at that event. The PPOS will help gauge the effect of this longitudinal curriculum once this group of residents has completed training (June 30, 2012). A communication workshop at the first-year resident retreat focused on collaborating with families, a critical skill for residents. An expert facilitator used the Myers-Briggs type indicator to assess interns’ preferences taught how to utilize this knowledge to better collaborate with families. The retreat evaluation is included below.